This Privacy Policy explains how RHE Towing Services ("we", "us", "our") collects, uses, discloses and protects personal information when you visit our website, contact us, request a quote, or use our towing and roadside assistance services. We are committed to protecting your privacy and handling your personal information responsibly and transparently.

1. Who we are

RHE Towing Services is a family‑run towing and roadside assistance business operating from 18 Bennitt Avenue, Comet, Boksburg. Contact details: Phone 082 551 7874; Email [email protected].

2. Personal information we collect

We collect the personal information you provide directly and certain information automatically when you use our website or services.

• Information you provide: name, phone number, email address, postal or pickup/delivery addresses, vehicle details (make, model, registration), photos you send for quoting, payment details when provided, insurer or workshop details when relevant, and any other information you include in messages or forms.
• Service and transaction data: job details, service times, location coordinates or addresses, job notes and communications, and records of quotes and invoices.
• Technical and usage data: IP address, browser and device information, pages visited and interactions on our website, and cookies or similar technologies (see Cookies section).

3. How we use your information

We use personal information to:

• Provide and manage towing, recovery and roadside assistance services;
• Prepare quotes, confirm bookings and dispatch vehicles;
• Communicate with you about job status, ETAs and invoices;
• Process payments and manage billing or debt recovery where necessary;
• Comply with legal, regulatory or insurance requirements;
• Improve our services, website and customer experience; and
• Send service‑related messages, safety notices or important operational updates.

4. Legal basis and POPIA compliance

Where applicable, we process personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant laws. Our lawful bases for processing include:

• Performance of a contract (providing the service you requested);
• Compliance with legal obligations (insurance, safety, record keeping);
• Legitimate interests (operating and improving our business, fraud prevention), balanced against your rights; and
• Your consent where required (for marketing communications or optional uses).

5. Sharing and disclosure

We do not sell your personal information. We may share information with:

• Service providers and partners who assist with job fulfilment (workshops, storage facilities, specialist transport partners);
• Payment processors and banks to process payments;
• Insurers, law enforcement or emergency services when required or authorised by you;
• Debt recovery or legal advisors in the event of non‑payment; and
• Other parties where required by law or to protect the safety and rights of people and property.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the site, remember preferences, and collect analytics to improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Data security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or alteration. These measures include secure storage, access controls and staff training. No system is completely secure; if a data breach occurs we will follow applicable notification requirements.

8. Data retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements. Typical retention periods:

• Service records, invoices and job details: minimum 5 years or as required by law or insurer requirements;
• Marketing preferences: until you opt out;
• Other records: as required to meet legal or business needs.

9. Your rights and choices

Subject to applicable law, you may have rights including:

• Access: request a copy of personal information we hold about you;
• Correction: ask us to correct inaccurate or incomplete information;
• Deletion: request deletion of personal information where we are not required to retain it;
• Objection or restriction: object to or request restriction of certain processing activities; and
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise these rights or ask questions, contact us using the details below. We may need to verify your identity before responding and may refuse requests that are legally exempt or would adversely affect others.

10. International transfers

Where we transfer personal information to service providers outside South Africa, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

11. Children

Our services are not directed at children. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, contact us and we will take steps to remove it.

12. Third‑party links and services

Our website may contain links to third‑party sites or services. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when the policy was last revised. Material changes will be posted on this page.

14. Contact us

If you have questions, requests or complaints about this policy or our handling of personal information, contact:

If you are unsure about your rights under local law, you may wish to seek independent advice. For general information about privacy and data protection, consult the relevant regulatory guidance in your jurisdiction.